Return Policy Updated: 7/31/2025
Thank you for shopping with BlackhawkBraids LLC. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please review our return policy below:
Eligibility for Returns
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Returns are accepted within 30 days from the date of receipt.
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Items must be unused and in their original condition with all tags attached.
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Custom or personalized items are not eligible for returns unless they are defective or damaged upon arrival.
How to Return an Item
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Contact us: Please reach out to our customer service at [email protected] with your order number and the reason for your return.
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Return Authorization: Once your return is approved, we will send you a Return Authorization (RA) number and instructions for shipping the item back.
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Pack the Item: Carefully package the item(s) in their original packaging or a secure box to prevent any damage during return shipping.
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Ship the Item: Use a trackable shipping method and send the item to the address provided with your RA number.
Refunds
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Once we receive the returned item, we will inspect it to ensure it meets the return requirements.
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Refunds will be issued to the original payment method within 5-7 business days of approval.
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Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item received).
Exchanges
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We currently do not offer direct exchanges. If you'd like a different size, color, or style, please return the original item and place a new order.
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us immediately at [email protected]. We will provide a full refund or replacement at no additional cost.
Non-Returnable Items
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Sale or clearance items are final sale and cannot be returned or exchanged.
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Custom-made items, including personalized paracord gear, are non-returnable unless defective.